SciQuest procurement
users often complain about the difficulty in shopping their contract products
through the supplier’s site using CIF catalog. This is because the contract
products appear with the rest of the products that the supplier is selling.
Just imagine if the supplier is selling millions of products, locating those
contract products can be a nightmare for the customer. The customer has to deal
with an unfriendly shopping interface, which can be extremely frustrating,
thereby leading to ordering errors.
Considering
the aforementioned facts, CIF catalog is definitely not the proper way to
connect with the supplier’s site. SciQuest procurement users should ask for SciQuest PunchOut solution from their suppliers to resolve the issue. The
catalog solution is designed to provide a personalized shopping experience for
B2B customers. As a B2B customer, you really don’t have to do the tedious task
of searching through non-contract products. With a single click, you reach from
your procurement application to your contract catalog. In other words, every
B2B customer gets direct access to his own pre-approved contract catalog.
Another issue
faced by SciQuest procurement users with CIF catalog is the inability to get
accurate product information. For instance, if the supplier makes any changes to
product pricing or discontinues a product, the customer has to first upload the
CIF file into his procurement application. Loading the file can be
time-consuming and may even take days. As a result, the changes made to the CIF
catalog are not immediately reflected on the customer’s side. In such
circumstances, there is a high probability that a customer may actually add a
discontinued product in the shopping cart, resulting in ordering errors.
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